Agreement Between Customer and Go2pin
Welcome to the go2pin.com website (the "Website"). This Website is provided to help customers gather travel information, check availability of travel-related goods and services, make valid reservations, and conduct transactions with travel suppliers. "You" refers to the customer using this Website or booking via our platform or agents.
By using this Website, you agree to these Terms of Use. If you do not agree, please do not use the Website or our services.
Use of the Website
By using this Website, you confirm that:
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You are at least 18 years old
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You can enter into a legally binding agreement
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You will use this Website according to these Terms
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You will only make legitimate reservations for yourself or others you are authorized to act for
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You will inform others of applicable terms and conditions
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All information you provide is accurate and complete
We reserve the right to deny access to anyone at our sole discretion.
Disputes
We aim to resolve all issues through customer support. If unresolved within 60 days, disputes may be handled through arbitration or small claims court.
All claims must be handled individually (no class actions). If a dispute ends up in court, both parties waive the right to a jury trial.
Prohibited Activities
You agree not to:
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Use this Website for commercial purposes
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Make false or speculative reservations
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Use automated methods (e.g., bots or scrapers) without our permission
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Bypass access controls
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Overload our systems
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Deep-link without written permission
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Mirror or frame the Website
Fraud or abuse may lead to cancellation of bookings and legal action.
Supplier Rules and Restrictions
Suppliers may have their own terms and conditions. You agree to:
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Pay all required fees
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Comply with fare rules and availability
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Understand that airfares are only guaranteed once tickets are issued
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Be responsible for any costs from changes to separate one-way tickets
Bank and Credit Card Fees
Your card provider may charge foreign transaction or currency conversion fees. These are determined by your bank. Please contact your bank for details.
Chargeback Policy
If a chargeback is initiated, Go2pin will provide documentation proving that services were delivered. Terms and conditions must be accepted at the time of purchase. Fraudulent chargebacks may result in legal action.
Travelling to Iran
You are responsible for meeting all travel document and visa requirements. Go2pin is not liable for denied entry due to incomplete or incorrect documentation.
Liability Disclaimer
Go2pin is not liable for:
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Direct, indirect, incidental, or consequential damages
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Viruses, delays, or data loss
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Booking errors due to third-party services
Indemnification
You agree to defend and indemnify Go2pin against any claims arising from:
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Breaching these Terms
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Violating laws or third-party rights
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Using this Website improperly
Reviews, Comments, Photos, and Submissions
By submitting content (e.g., reviews, photos, comments), you grant Go2pin a global, royalty-free, perpetual license to use and share it.
You are solely responsible for your submissions. Do not post:
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Illegal or offensive content
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Commercial solicitations
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Infringing materials
Go2pin may edit, delete, or decline to publish content at its discretion.
Notice of Infringing Material
If you believe your copyright is infringed, contact us with:
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Your contact info
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A clear description of the copyrighted work and the infringing material
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A good faith statement and signature
Send your notice to: support@go2pin.com
Refunding Policy
To cancel a service, email support@go2pin.com. Refunds are processed within 14 working days.
You can check the full refund policy [here].
Sanctions Policy
Go2pin complies with EU and Estonian sanctions laws, including those related to Iran. We:
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Verify identities of all users and partners
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Monitor compliance actively
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Notify authorities of any sanctions breaches
Anti-Money Laundering Policy (AML)
Go2pin complies with EU and Estonian AML laws. We:
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Verify user identities
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Monitor financial activities using a risk-based approach
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Report suspicious transactions
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Regularly update AML procedures
